FAQ

We have collected the most common customers' questions
concerning our service.

  • General Questions
  • Order & Delivery
  • Writers Information
  • Quality & Satisfaction
  • Pricing & Payment
  • Account Security

General questions

Here you will find the answers to the questions that concern the work of our company, the services we provide and the guarantees we give.

  • What is EduBirdie?

    EduBirdie is an academic platform where students can choose from hundreds of professional writers to assist them with their writing assignments.

  • Why choose EduBirdie?

    What makes students trust our service:

    1) Unparalleled professionalism: We boast a core of professional writers who have passed 4 stages of the hiring process to ensure a high level of expertise and credibility.

    2) Original, high-quality work: We guarantee that the completed project will be original and of the highest quality. The articles come with zero grammatical errors and fully address the subject area.

    3) Client confidentiality: We also provide complete confidentiality to our clients. We guarantee that no third party will ever have access to customers’ private information. Besides, we only need an email to verify.

    4) Large pool of writers: We have hundreds of experts who major in various subjects, so you’ll easily find a suitable one. Visit their profiles, read true reviews and make a choice.

    5) Direct communication with writers: We offer a unique opportunity to chat with the writers you consider to hire before making a payment. This is how you can easily discuss the details of your order directly.

  • Is EduBirdie legit/legal?

    EduBirdie is totally legal. It simply provides students with writing samples and research assistance in order to help them perfect their essay writing skills. Furthermore, EduBirdie does not tolerate plagiarism.

  • How does it work for clients in need of writing service?

    EduBirdie is a fast and reliable way for clients to get their academic work done by professional writers. Simply create an account at our website using your email address: once you have done it, placing your order becomes very easy.

    The next step is to fill out the order form and describe your project. Placed orders are listed on a job board where interested writers can view the project’s requirements and bid if they feel up to the task.

    You may have two or more writers bidding on your project. Before selecting a writer to work on your paper, you can check the writer’s profile details such as star-ratings, customer reviews, subjects they worked on.

    After selecting the most qualified writer to work on your paper, you can relax and wait for your order to be completed. Once it is done, you will check the paper and release funds only if you are satisfied with your order.

  • Are your papers pre-written?

    All our papers are original and written from scratch. We follow the personal instructions that you provide, so the completed assignments are unique. You can send additional comments from your teacher, lecture notes, personal suggestions, and writers will follow all of them.

  • Do you copy answers or any material from the web?

    Our writers never copy the content from the Internet as it may be considered plagiarism. All EduBirdie experts have a deep knowledge of academic writing basics. We have professionals from every field of study, so you can find a suitable writer who is experienced in your specific field. Every completed paper is scanned with our plagiarism checker to ensure unique content. Our tool has a double-check guarantee: it looks for matches in both web content and our database of completed orders. Aside from that, we implement strict rules with all our writers to ensure that you will only receive unique and high-quality papers.

Order & Delivery

Find the information concerning order placing, selecting a writer, work of the system, and delivery.

  • When will my paper be ready?

    Writers do their best to complete the papers by your specified deadline. Please, mind that if the paper is long, the writer will need more time to write it, complete research and follow all instructions precisely. It is better to contact us beforehand to get the paper of the desired quality on time.

  • What is the bidding process?

    It begins when the user submits their assignment order form, which is visible to our whole database of professional writers. After reading your order requirements and assessing whether they are qualified to do your assignment, writers submit requests to write your paper, or “bids.” In their bid, they include the stipulations of their work, namely the price they charge. You are free to check out each potential writer’s background on their profile page. Contact them directly through our chat before hiring, ask questions and get answers in real time to help you determine which writer suits you most.

  • What is the difference between bidding and the "Best writer" service?

    With the “Best Writer” option, our platform selects a writer for the user that is best poised to meet all of the requirements and instructions. It is different from the bidding option: writers are automatically assigned to users who choose “Best Writer” service without an opportunity to compare writers’ qualifications. So, users are automatically assigned to a writer of high ranking. While with bidding, prospective writers vie for the chance to do the user’s assignment, and the user selects the available writer they consider best for the job.

  • Is it possible to check some drafts before my deadline?

    We have a progressive delivery VAS - an additional service in which the first part of your work can be written even sooner; it's a good option if you need to hand in a draft before the actual deadline.

  • How will the paper be delivered? Will I receive the paper over the email?

    You will be notified via email once your paper is done. After this, you will need to log in and check the paper in the "List of uploaded files by writer" section of the order page.

  • What should I do if a writer misses my deadline?

    Our writers always try to provide you with the final paper ASAP, usually earlier than the actual deadline. If for some reason you’ve faced such an issue, you can always request a refund.

  • What if I want something to be changed in the paper before payment is done?

    If for some reason you see that the paper has inconsistencies with the initial instructions, or you have spotted mistakes, you should immediately request a revision and describe your concerns. You can have as many revisions as needed as they are free of charge. Pay attention, that you may request changes before you release funds to the writer. Also, you can download the file to your computer and make any edits you find necessary after your order is completed.

Writers Information

Get to know more about our employees who are responsible for the quality of your papers.

  • Who will write my paper?

    We have a team of professional writers and editors who work on the orders. All of them pass a complicated process of application before they can start working on any assignments. All the applicants have to complete tests and written tasks that are checked and evaluated by our Quality Assurance team. If the writer passes everything, we check their personal information, credentials and allow to work on a few orders first. QAs monitor the work of the writer during a certain period of time and finally decide if he or she is worth cooperating with.

    All EduBirdie writers need to complete the following qualifications in order to be considered:

    - Provide necessary and accurate personal information.

    - Tell us about professional skills and writing experience.

    - Complete and pass a 30-minute test.

    - Provide a sample essay that shows solid knowledge of style, structure and proper English.

    - Provide Documents: submit a copy of the diploma or proof of higher education and copy of ID.

  • Can I communicate with the writer?

    Yes, each user is encouraged to communicate with the writer before hiring one in a personal account via chat. This is our exclusive feature that helps customers to get acquainted with writers and learn about their skills and experience.

  • Can I share files with my writer?

    You not only can but should! Additional files help the writer to follow the instructions precisely, use all needed lectures, sources and materials. You may message your personal writer and ask if they need some additional resources. The cooperation is a key to success.

  • Could you choose a writer for me?

    Yes, just choose the “Best Writer” option when placing your order. For a small extra fee, our platform will select the writer best suited to meet your exact requirements and instructions.

Quality & Satisfaction

This section comprises answers to the questions concerning quality guarantees and what to do if you are not satisfied with the delivered paper.

  • Is the quality guaranteed?

    Our writers are highly motivated to provide you with the best quality papers because they care about their reputation. They are only paid once you are satisfied with the quality. All writers undergo strict screening for qualifications and requirement testing so you can be sure that you will receive a high-quality paper.

    You can check on the progress of your order and talk directly with your writer on the order page.

    NOTE: The more instructions and details you include, the more likely that the writer will write it well.

  • Is a top grade guaranteed?

    We cannot guarantee any grades, but we can assure you that the paper will be of great quality. You need to understand that grades are a subjective concept. We can guarantee that the writer will work according to the instructions provided and that the work will be of high quality. The final marks, however, are not within our control.

  • What should I do if I am not satisfied?

    If for any reason you are not satisfied with the quality of the completed paper, you have the following options:

    1) Ask your writer to make revisions

    2) Request another writer for free

    3) Ask support for a refund

    We want to ensure 100% customer satisfaction and will do whatever it takes to make it right.

  • How do I know that my order is original and plagiarism free?

    We write custom papers only. And we will do everything according to your guidelines. We never sell pre-written works or copy/paste content. We have our own FREE plagiarism checker. Aside from that, we implement strict rules with all our writers to ensure that you will only receive unique and high-quality papers. Our plagiarism checker verifies that no portion of your text has been lifted from other sources online as well as from other completed assignments in our database.

Pricing & Payment

If any questions about payment and pricing occur, you can find the answers to the frequently asked questions here.

  • How is my essay price determined?

    Since every essay has different requirements, the bidding process remains between the customer and the writer. We keep our role to a minimum in this process, only making sure our writers are paid fairly and our customers are offered reasonable and affordable prices. That being said, the price of each project depends on multiple factors:

    1) What kind of work do you need to be done? Whether you need an essay written or you just need editing on an existing essay, the price will be determined according to the intensity of the workload.

    2) What is your deadline? Weeks, days or just 3 hours? You can expect a higher cost for shorter deadlines.

    3) How many pages does your essay need to be? There is also a price per page that you and your writer can agree to.

    So, no matter the task, EduBirdie can do it for you. While our fees may be higher than other writing services, you are guaranteed to receive 100% original work and a personalized experience throughout. Any writing service that charges below $10 an essay is most likely bad news because that writer will only receive around $7 out of that initial $10, and who would possibly provide quality writing for that much?

    Because of such a low price, it will probably be written by an unqualified amateur who will fail to deliver good work. Furthermore, your essay may be resold to essay banks in order to get that company extra money. Such low price offerings could also be a sign of a scam, giving you plagiarized work, which is a severe violation of academic regulations.

    The prices EduBirdie customers pay allow us to use highly qualified writers that will deliver any task and only provide 100% original work while staying low enough to be affordable.

  • How can I pay?

    You may pay with Visa/Mastercard/AmEx/Discover: just choose the most convenient option for you.

  • Can I pay in parts?

    You cannot pay in parts, as you have to top up your balance with the amount equal to the price of the paper. However, the writer does not receive the money until you are fully satisfied with his work. Release the funds to your writer after you receive the final paper, read it and approve its quality.

  • Is your service free?

    No, sorry. Our service is paid because we provide custom high-quality papers. We provide a pre-paid service and believe that any writer should be paid for his work. According to our Terms of Use: “Placing an order on the site for any job/project is free. However, you must fund the project after you accept the bid of a Writer. You can also add money to your store balance at any time to use this money for new orders. You shall release the agreed fee on completion and delivery of the work by the Writer and once it is accepted by You”.

  • How does your payment method put money on balance and then release actually work?

    Users create an account on our platform and deposit funds to be used on assignments. These funds stay firmly in place in your account until a writer successfully completes your order. In case the paper you received does not meet your expectations, you can ask for a free revision and you won’t be charged until you are satisfied with your order.

  • How to get a refund?

    According to Our Terms of Use: “We assess refund requests on a case-by-case basis as there are usually unique reasons why a refund request is made. Please note, we may require documented proof that the quality of your order is low (e.g., scanned copy of your instructor’s feedback, plagiarism report, etc.). Should you feel it necessary to make a refund request, we will immediately send your order to “Under investigation” and forward it to Our Quality Assurance Department (QA). After comparing their findings with the reasons for dissatisfaction, the necessary corrective actions will be taken. In case we reimburse the money because of mistakes or some irrelevance to the initial instructions, our QA Department, at its sole discretion, evaluates the quality of the paper and refunds an amount comparable to the percentage of incorrect content in the paper and mistakes present in it.”

  • Is my payment secure?

    We value each customer and care about safety. According to our Privacy Policy, we’ll take all precautions to protect personal information. We do not have direct access to your credit card number and will not be able to use it or share it with third parties. Our company uses encrypted connections with security protocols (SSL) to protect your credit card data. All the information you provide is used solely for billing purposes, receiving and control of payment.

Account Security

Learn more about account security, so you can manage your account and information without any worries.

  • Does anybody see customer personal info?

    Your personal information is always kept confidential and can be deleted at your request. Your personal info will not be disclosed under any circumstances. Your writer won’t have any information about your name or location, or even your email address. We have been on the market for over three years and have developed clear and trustworthy policies.

    NOTE: We are not responsible for the information that you give to the writer directly through attachments in the instructions or in chat.

  • Could my teacher find out that I’ve used this service?

    We always keep our customers anonymous, so there is no way anyone could be aware of it. Each of our customers has a unique ID that prevents using personal names in order to maintain confidentiality.

  • Can other users see the details of my order?

    No, only you and the writer can see the details of your order.

  • How can I delete work from my account, or even delete my account entirely?

    Fear not -- you can delete materials or your whole account at any time. If you opt to delete your account, you will no longer be able to access your account or have it reinstated. All deleted accounts cease to exist after removal, and the Support Team will not be able to retrieve them. If you want to use our service again, you must create a new account. Please contact our Support Team if you wish to delete your account.

  • What if I forgot my password?

    Have no worries, as all you need to do is press the “Forgot password’ button. The new password will be sent to your email and you can use it to log into your account.